Frequently Asked Questions
Everything you need to know about your SKINN journey.
Are SKINN products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and crafted with gentle, non-irritating ingredients specifically designed for all skin types, including sensitive skin.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. SKINN is committed to ethical beauty; all our products are 100% cruelty-free and we do not use any animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.